Involvement of patients or their representatives in quality management functions in EU hospitals: implementation and impact on patient-centred care strategies
Given the dearth of research on the actual involvement of patients or their representatives in formal quality management roles and the effect of such strategies on organizational policies and procedures, the aims of this study were:
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- To describe the involvement of patients or their representatives in quality management at hospital and at department (or pathway) levels.
- To investigate the effect of involvement on the implementation of strategies to improve patient-centredness of care in European hospitals.
Involvement of patients or their representatives in quality management functions in EU hospitals: implementation and impact on patient-centred care strategies
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Reviewed by Unknown
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