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Success case: Patient First - Efficient Patient Flow Management Impact on the ED


INSTITUTE FOR HEALTHCARE IMPROVEMENT (USA) Success case:

An American hospital that improved care and service in the adult emergency department (ED) by focusing on key operational, clinical, and service improvement strategies that will result by January 2008 in: 

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  • 25 percent reduction in treated and released length of stay (LOS) [Goal: 210 minutes] 
  • 25 percent reduction in admission LOS [Goal: 270 minutes] 
  • Reduce rate of patients who left without treatment (LWOT) to below 2 percent 
  • Be at top deciles of CMS/HQI measures associated with community-acquired pneumonia (CAP) 
  • Be at top deciles of CMS/HQI measures associated with acute myocardial infarction (AMI) 
  • Patient satisfaction greater than 75 percent 

Success case: Patient First - Efficient Patient Flow Management Impact on the ED Reviewed by Juan C on 9:05 PM Rating: 5
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