Success case: Patient First - Efficient Patient Flow Management Impact on the ED
INSTITUTE FOR HEALTHCARE IMPROVEMENT (USA) Success case:
An American hospital that improved care and service in the adult emergency department (ED) by focusing on key operational, clinical, and service improvement strategies that will result by January 2008 in:
- 25 percent reduction in treated and released length of stay (LOS) [Goal: 210 minutes]
- 25 percent reduction in admission LOS [Goal: 270 minutes]
- Reduce rate of patients who left without treatment (LWOT) to below 2 percent
- Be at top deciles of CMS/HQI measures associated with community-acquired pneumonia (CAP)
- Be at top deciles of CMS/HQI measures associated with acute myocardial infarction (AMI)
- Patient satisfaction greater than 75 percent
Success case: Patient First - Efficient Patient Flow Management Impact on the ED
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